Complaints Policy

The practice takes complaints and concerns about the privacy of patient’s personal information seriously.

1. Contact us

   Any complaint should be made in in the first instance to the Practice Principal. The patient may choose to make contact either in person by appointment, by phone or in writing using contact details as follows:

   Phone: 07 4724 2325 Email: info@shanechambersdental.com.au Post: PO Box 1845, Townsville QLD 4810

   Please be assured that we value your feedback and that all complaints are treated with complete confidentiality and discussions will remain with the Practice Principal.

   We will endeavour to address complaints as soon as possible.

2. Contact the Health Ombudsman

   However, if you feel there is a problem that we have not been able to address, please refer to:

   Office of the Health Ombudsman Post: PO Box 13281, George St, Brisbane, QLD 4003.

   Phone: 133 646 Website: www.oho.qld.gov.au

   The information below, is provided by the Office of the Health Ombudsman and may be useful if you wish to lodge a complaint.

• You can make a complaint about any health service, provided by any health service provider, anywhere in Queensland. A health service is any service that is, or claims to be, for maintaining, improving, restoring or managing your health and wellbeing. A health service provider can be any individual health practitioner or health service organisation.

• Your complaint can be about any aspect of a health service, such as diagnosis, treatment or care; sharing your information without permission; inappropriate behaviour by a provider; the quality of the health service provided; how a provider has dealt with your complaint.

Date: 14/01/2023